FAQS

In which countries is delivery possible?

Currently, MEES online store makes shipments to all UE countries.

What payment method can I use to make my
purchases?

Currently, MEES offers the following means of payment: Paypal, Credit Card via Paypal/Visa and Mastercard and Buckaroo.

How can I prove that I have made my purchase?

After making your request, you will receive a confirmation email. If you do not receive it, please contact us through the available channels and presented on the website.

When I pay by ATM reference the entity is IfthenPay. It is a mistake?

No. You are proceeding correctly. Atlanti Generation has a contract with IFTHENPAY, Lda, which is a Payment Institution authorized and supervised by the Bank of Portugal (registration no. 8707), for the calculation and automatic issuance of references suitable for payment via ATM or Homebanking of Products presented at MEES.

Is it safe to buy at MEES Online Store?

Yes. You can buy with total peace of mind, as this website assumes a commitment of responsibility towards its visitors, protecting your personal data based on the encryption of data transmission through a secure HTTPS, ensuring the security of your purchases and your data.

In which currency can I make the payment?

All orders are placed in Euro (€), with payment processed in that currency.
Please note that if your bank account is in a different currency, the exchange rate used to debit your account will be automatically determined by your Bank / PayPal and not by MEES.

How can I return / exchange an item I bought at MEES Online Store?

Please fill out the returns note sent inside your order package.
Contact us in order for us to identify the item(s) you want to return/exchange. Confirm the address where the order should be placed as the rest of all needed information, indicating your telephone contact, the address, the date and time intended for the collection, so that we can schedule.
Place the item and returns note in a pack. If possible, also attach a copy of the invoice.
You can use the original packaging where you received the order or another carton provided it is not damaged. If you use the original packaging, empty it and place only the item you intend to return. If the carton has any labels, stickers or other materials from previous shipments, remove them and attach the Return label, which was delivered together with the order. Close the box and tape it.

Do I have any cost in returning my item?

Returns / exchanges shipping costs are the responsibility of the customer.
Please note that you must always attach the document proving the cost of sending the item returned for the purpose of reimbursement.
If the returned order does not contain this information, the reimbursement of the shipping costs cannot be considered.

When and how will I receive my refund?

The refund process will only be carried out after receipt of the product and verification of the conditions of the product. After receiving and analyzing the product, MEES will inform the user of the reimbursement to which he is entitled (if applicable).
The refund of the amount paid will be made within 7 working days, using the same form of payment used in the purchase.

Do you want to return something? No problem!

You can return any item for a refund, within 14 days of receiving your original order.
If you would like a different size or colour, please return your unwanted item and place a new order.
There’s no need to let us know you’re returning something, just fill it in the returns note inside your parcel and pop it back to us.
We’ll refund the price you paid for your item, including sale items back to your original payment method.
The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and can’t get damaged on the way.
We’re not responsible for any items that are returned to us by mistake. If you want these returned to you, we may request that you cover the delivery cost.
All returned items should be sent in their original conditions. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 14 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.
Depending on the options available in your country, you’ll be responsible for the cost of returning any items.
Make sure you use a postal service that ensures you for the value of the items you are returning and obtain proof of posting.

How can I find your delivery information?

  •     Standard delivery services are available for most of the countries that we ship to. Once you’ve entered your delivery address, you’ll be able to see the available delivery services.*
  •     Tracking is available on some Standard Delivery services. You’ll receive a shipping confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.
  •     Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
  •     Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
  •     Your order will be sent out via the most suitable carrier, dependent on size , weight and location.

Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

If you’re not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. MEES cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

What should I do if my order hasn’t been delivered yet?

Please see below for suggestions on what to do when your order has not arrived on time / is delayed.
Your estimated delivery date depends on the local postal service in your country. You can find the estimated delivery time for your country here:
– Shipping Times EU*
– Portuguese and Spanish mainland, delivery is made within 3 business days after shipment.
– Portuguese and Spanish islands, between 6 to 12 business days after the expedition.
– Other countries within 3 to 7 business days after shipment.

*Please allow until this date for your order to arrive.
If your estimated delivery date has passed and you haven’t received your order, contact us so we can help you further.
Please note that during sales and the holiday season (November/December) delivery times can be longer than usual.

How can I get a new returns note?

Your returns note will be delivered inside the order pack. If you can’t find yours, please contact us.
How should I fill in the fields of the returns note?
Just follow the instructions on the note, making sure you write down your order number. We’ll need these details to process your return. Once it’s all filled out, insert the note in your package with the items you are returning.

Can I return more than one order in the same parcel?

If you need to return items to us from different orders then you can send them back to us in one parcel.
Just make sure that you include a separate returns note in your parcel for each order you are returning to us.
Just fill in the details including the order number and items you are returning to us so our Returns Team can deal with your return as quickly as possible.

How long will it take to get my order?

Portuguese and Spanish mainland, delivery is made within 3 business days after shipment.
Portuguese and Spanish islands, between 6 to 12 business days after the expedition.
Other countries within 3 to 7 business days after shipment.

How much are the shipping fees of my order?

– Portugal: 4,80€
– Spain: 9,00€
– The Netherlands: 4,95€
– Remaining EU countries: 25,00€

Where will I receive my order?

You will receive your order at the address indicated in your account or entered when ordering.

Will the invoice be issued with my personal data?

Yes. Whenever you enter a valid Tax Identification Number (VAT), you will receive your invoice with this data. If you have not placed a VAT in your account or provided a wrong VAT we will automatically issue an invoice to an Indifferent Customer, as provided by law.

How do I recover my forgotten password?

If you do not remember your password, you can retrieve it in the Login field. You will receive an e-mail with your new password.

Is it possible to receive regular information in my e-mail with the latest MEES Online Store news?

Yes. Subscribe the Newsletter in the footer of the homepage to receive information about the latest news.

Buying Process

How can I buy on MEES Online Store?

The purchase process is simple. Just follow these steps:
– Choose the section girl or boy.
– View products that interest you. Click on the article and evaluate the images and corresponding information, such as description, size, price and quantity.
– Add product to cart. Then you can choose to continue to buy or process your order. Registration is not required.
– Select one of the following payment methods: IfthenPay, Paypal, Credit Card via Paypal/Visa or Mastercard and Buckaroo.
– Confirm your order.

You will receive a confirmation email of your order.

Can I delete an item from my order?

Yes. You can delete unwanted items from your shopping cart before processing your order.

To make a purchase, do I have to register on the website?

No. You can finalize your order without registering on the website, choosing the option “buy without creating an account”.

Are articles with the indication of unavailable replaced?

When an article is unavailable, we will try to make it available again as soon as possible. If you wish, please send an email to info@meesonline.nl indicating the reference, color and size you want.
We will contact you as soon as it is available.
If there is no available stock or replacement prospect, the item will be removed from the website.

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